Frequently Asked Questions and Basic Troubleshooting
Do I need to sign up for an account?
No, as a patient you actually don’t need to create an account with us to see your provider. You can simply go to your providers url (doxy.me/YourDrsName) that was sent to you prior to your appointment. You will check in and your provider will start the call when they are ready.
Is Doxy.Me secure?
All data is encrypted, patient sessions are anonymous, we can’t trace your device’s address or locate you, and no patient-specific data is stored or recorded. We use the AES cipher with 128-bit keys to encrypt audio/video, and HMAC-SHA1 to verify data integrity.
What are the system requirements for Doxy.Me?
The system requirements for Doxy.Me are found here.
How do I get rid of an echo?
The following steps should be done by you and your provider: 1. Use headphones 2. Reduce the volume of speakers 3. Move the microphone away from the speakers
How can I improve video quality?
1. Restart your computer: restart your computer before your first call. 2. Wifi: be close to your wifi router, make sure no other parties on the network are using up the bandwidth, and you don’t have a lot of browser windows open. 3. CPU/GPU usage: ensure no high intensity programs are running on the computer.
I am having connectivity issues, what now?
Please refer to the link here for some additional troubleshooting guideance!
I have reviewed all of these items and I’m still having issues!
If you have read over all of the items above, please click here to read the more in depth troubleshooting guides.