Archives: FAQs

Why should I get vaccinated?

  • The COVID-19 vaccine will help keep you from getting COVID-19.
  • The COVID-19 vaccine may also help keep you from getting seriously ill even if you do get COVID-19.
  • The COVID-19 vaccine is a safer way to help build protection.
  • Wearing masks and social distancing help reduce your risk of being exposed to the virus or spread it to others, but these measures are not enough. Vaccines work with your immune system so it will be ready to fight the virus if you are exposed.

    • How can I improve video quality?

    1. Restart your computer: restart your computer before your first call. 2. Wifi: be close to your wifi router, make sure no other parties on the network are using up the bandwidth, and you don’t have a lot of browser windows open. 3. CPU/GPU usage: ensure no high intensity programs are running on the computer.

    Do I need to sign up for an account?

    No, as a patient you actually don’t need to create an account with us to see your provider. You can simply go to your providers url (doxy.me/YourDrsName) that was sent to you prior to your appointment. You will check in and your provider will start the call when they are ready.

    Is Doxy.Me secure?

    All data is encrypted, patient sessions are anonymous, we can’t trace your device’s address or locate you, and no patient-specific data is stored or recorded. We use the AES cipher with 128-bit keys to encrypt audio/video, and HMAC-SHA1 to verify data integrity.

    How do I get rid of an echo?

    The following steps should be done by you and your provider: 1. Use headphones 2. Reduce the volume of speakers 3. Move the microphone away from the speakers

    AFTER HOURS SERVICES

    If you have an emergency after hours, please call 911 or go to your nearest emergency room.

    If you are in need of assistance with a non-emergent issue, please contact the Provider on call at 724-632-6801.
    • The Provider on call does not do prescription refills, prescribe medications or antibiotics.
    • They will gladly answer your questions, address your concerns and if necessary refer you to the nearest Urgent Care facility or Emergency Room.

    Please feel free to utilize our patient portal for any questions, appointment requests or refills.

    Centerville Clinics also provides after hours accommodations to our limited english speaking patients. Translated instructions are available on the bottom left corner of our website. www.centervilleclinics.com

    Sealants

    Dental sealant is a thin, plastic coating painted on the chewing surfaces of teeth — usually the back teeth (the premolars and molars) — to prevent tooth decay. The sealant quickly bonds into the depressions and grooves of the teeth, forming a protective shield over the enamel of each tooth.

    Dentures

    When too many teeth are missing to be restored by bridgework, dentures offer a good solution.

    X-Rays

    X-rays, also known as radiographs, are an essential part of any dental care treatment plan. They are diagnostic, but they can also be preventative, by helping a dentist diagnose potential oral care issues in a patient’s mouth before they become a major problem.

    Preventive Care

    Preventive dentistry is the practice of caring for your teeth to keep them healthy. This helps to avoid cavities, gum disease, enamel wear, and more. There are many forms of preventive dentistry, such as daily brushing and dental cleanings.

    Extractions

    When a tooth cannot be saved or it needs to be taken out for other reasons (as for braces), our dental team is very skilled in safe and painless tooth removal.

    Fillings

    Minor cavities can be restored with either silver or white (tooth-colored) filling. This type of treatment is a good way of correcting a small problem before it becomes a bigger and more expensive problem.

    Cleaning

    Cleaning is a preventive procedure that is important to have done at least every 6 months, sometimes more often for some individuals.

    Examination

    The examination is a complete visual inspection of the oral cavity along with any necessary x-rays to reveal any unforeseen problems.

    Additional Services and Programs

    • EEG/EKG

    • X-rays

    • Pulmonary Functions

    • Pharmacy

    • Cardiopulmonary Laboratory

    • Chest Workshop

    • Hypertension and Diabetic Screening

    • Program

    • Early and Periodic Screening, Diagnosis and Treatment Program

    • Free Blood-Pressure Screenings

    Specialty Care Services

    • Allergy Treatment

    • Audiology

    • Cardiology

    • Dentistry

    • Preventative Dentistry

    • Cleaning

    • Restoration

    • Laboratory services

    • Dermatology

    • Ear-Nose-and-Throat

    • Endocrinology

    • Gastroenterology

    • Industrial/Occupational Medicine

    • Neurology

    • Ophthalmology

    • Pulmonology

    • Physical Medicine

    • Psychiatry

    • Radiology

    • Surgery

    • Urology

    • Examination

    Diagnostic Services

    • Laboratory Services

    • Other x-ray services (except ultrasound and fluoroscopy)

    Primary Care Services

    • Family Practice

    • Internal Medicine

    • Mental Health Services

    • Obstetrics and Gynecology

    • Pediatrics

    • Podiatry

    How do I make an appointment?

    To make an appointment at one of the Centerville Clinics offices or clinics, call that specific location. Generally, appointments can be made to fit your schedule. Centerville Clinics makes every effort to be responsive to the schedule needs of our patients, and make each patient’s wait as short as possible.

    What are the office hours at Centerville Clinics?

    Generally, the office hours at Centerville Clinics are 9 a.m. to 5 p.m., Monday through Friday, although the hours may vary slightly at some locations. Some locations also offer evening and Saturday hours. To check the days and hours at a specific office or clinic, visit our list of locations.

    What if I have to go to a hospital?

    Centerville Clinics has a collaborative relationship with the area hospitals for our patients to receive care under the Hospitalist program.

    What about my medical records?

    If you previously have been a patient of another physician and would like to become a patient of Centerville Clinics we are happy to arrange to have your records transferred.

    What services does Centerville Clinics offer?

    Centerville Clinics provides complete primary medical care, family practice medicine, internal medicine, obstetrics and gynecology, and pediatrics. Centerville Clinics offers dental care and diagnostic services including state-of-the-art mammography. For information on our services, visit our medical services page.

    Who can use Centerville Clinics?

    Centerville Clinics provides total healthcare to the entire community. Since its founding in 1955, all of the medical services and programs offered at Centerville have been open to everyone.